Our system automatically sends invoices containing download links to the Email address you provided at checkout. (Usually not your PayPal Email)
NOTE: If at the time of purchase your PayPal account had insufficient funds it may take up to 3 business days for PayPal to draw money from your bank account. You will receive your invoice as soon as your PayPal transaction has cleared.
- If you accidentially deleted your invoice and need a new copy please use
our Order Lookup Tool below and enter your Email address under "Retrieve Order History".
Still can't find your order?
- Did you purchase from a reseller like Color Grading Central? In this case you'll have to contact the reseller for support. We only offer support for purchases from vision-color.com
- Please check your spam/junk folder.
- Chances are you initially entered another (misspelled or false) Email address at our checkout. You can try to figure out which Email address you used to place your order or contact us so we can help you out directly. Please provide a PayPal receipt and use your real name in your request so we can find your order in our database.