The installer doesn't work
Please make sure that you're using the right installer for your system.
Refer to this article to learn more: BMDFilm Installation
Contact us if you can't get it to work.
The profile isn't listed under 'Camera Profiles'
If you've installed the profile correctly but it doesn't show in your Camera Profiles list in ACR or Lightroom chances are your camera model is not supported.
Tip: If your camera is supported but the profiles still aren't showing up follow these steps:
- Open a RAW image or sequence from your camera in Adobe Camera RAW.
- At the top of the ACR window the meta tag for your camera name is displayed:
- If that name does not exactly match the standard Adobe specifications for camera names, no camera profiles, including those from VisionColor will show up. Wrong camera name tags are most commonly embedded in RAW files when faulty RAW2DNG conversion software is used. You'll have to use another converter or a tool like exiftool to manually adjust the camera meta name of your RAW files to match Adobe specifications.
We do not support non-standard camera meta names. Please change your exif data manually if the profiles aren't showing up. If you can't get it to work after you've tried the suggested methods above, submit a support ticket.